B3H Corporation

  • IT Network Administration

    Job Locations US-AZ-Fort Huachuca
    Posted Date 2 months ago(5/31/2018 4:24 PM)
    ID
    2018-2048
    # of Openings
    4
    Category
    Army UAS IMS Reqs
  • Overview

    This contract provides non-personal services for UAS instruction, maintenance, logistics support, prescribed load list (PLL), flight line operations support, and Information Technology (IT) network support, for UAS training conducted at Ft. Huachuca, Arizona by the 2nd  Battalion, 13th (2/13th) Aviation Regiment, 1st Aviation Brigade, U.S. Army Aviation Center of Excellence (USAACE), Ft. Rucker, Alabama.  Training will be presented to Military Occupational Specialty Transition and entry-level US Army Soldiers who will be learning to operate and/or maintain the Shadow 200 and Gray Eagle UAS utilizing simulation systems in a classroom environment in addition to actual flight operations. We will provide services for the 2/13th  USAACE Requiring Activities (RA) in support of their overarching training and training support missions. Training Instructors provide performance-oriented training using the Training and Doctrine Command (TRADOC) approved Programs of Instruction (POI). Training can be classroom training, hands-on/practical exercise performance-oriented training, simulation/virtual training, and/or field exercise training.

     

    Responsibilities

    Technical Assistance/Support: Provide technical assistance and support on computer and other IT related problems. Technical assistance includes equipment operation and maintenance, analytical techniques to test and analyze computer equipment malfunctions and software errors. Shall be required to install and troubleshoot a variety of applications to include commercial off the shelf programs. Provide timely, courteous, and professional service interaction with users via telephonic, face-to-face, written, or electronic communications. Generate a variety of technical reports of actionable requirements and information. Perform systems security support functions to include maintaining account restrictions and user rights, ensuring IA procedures are followed, as well as preparing and forwarding network access requests.
     

    Troubleshooting/Workstation Management: Troubleshoot and install a variety of internal and external devices. Install and configure network peripherals to be used via the Local Area Network, Wide Area Network, and Virtual Private Network. Troubleshoot all aspects of the workstation to include hardware, software, and network communication difficulties. Contractor shall be responsible for management and compliance of all BN workstations authorized for connection to Army Information Systems and the Department of Defense Information Network. Includes use of authorized management tools provided by government and the service providers to proactively affect corrective actions to maintain operational capabilities, minimize issues of noncompliance, and regain compliance for those workstations removed from the network. Contractor shall use authorized supplemental and baseline-approved diagnostic utilities to recover lost files, folders, disk, and memory problems.
     

    Track automation assets including warranty issues and provide updates to the COR.  Use GCCS-A and other automated procedures to account for IT equipment including receiving, lateral transfers, new issues and turn-ins.
     

    Track and maintain constant accountability of mobile IT communications devices within the organization. Shall provide direct customer assistance with telecommunications systems including video conferencing systems, Voice-Over-Internet-Protocol Telephone systems, cellular telephones, and traditional telephone systems. The types of systems involved include local and wide area networks, voice mail systems, wireless and digital services, peripheral equipment, and other wireless communication methods.
     

    Provide orientation and training for all users to learn and understand the information and communications systems utilized within the command supporting operational requirements with minimal oversight and distractions of coworkers. Also provides training and written documentation for command-standard software applications and packages.
     

    Be responsible for application implementation, documentation, and maintaining the unit web, internet, intranet, AKO, and collaboration sites. Create new Hypertext Markup Language (HTML) documents and modifies existing HTML documents. Assist customers with creation of HTML documents, including graphics integral to those documents. Load files and manages directory structures to ensure appropriate operation and isolation of separate application areas. Familiar with the status of Internet and WWW policies and positions of USAACE, TRADOC, United States Army, and Department of Defense. Maintain contact with appropriate personnel  and offices to ensure sites remain in concert with USAACE, TRADOC, Army and  Department of Defense programs, directions and goals relative to the Internet.   Remain current with trends and technology shifts relative to those of the WWW and  tests/upgrades new software upgrade packages used in the creation of web sites and  applications that run across the Web. Maintain proficiency in a variety of software  browsers including Netscape and Microsoft Internet Explorer, installation and  configuration of same. Understand Internet and WWW functionality and keeps abreast  of changes in standards. Develop documentation to reflect standards and operating  procedures.
     

    Perform daily on-site operational and sustainment support for installed classroom  audiovisual equipment (hardware, software and ancillary and associated items of  equipment to include networking and video teletraining (VTT) for TRADOC ECP classrooms. Daily on-site operational and sustainment support includes: Daily and weekly sustainment reporting requirements shall be captured via the on-line  TRADOC ECP Repository. CS Personnel shall provide status reporting of daily activities, recurring or significant issues, classroom Maintenance/ Preventative Maintenance Checks and Services and issues resolved relative to specified contractual tasks.  Maintain, on a daily basis, a log of performed tasks, customer requests, and known issues.  Return classrooms to fully functional status.  Maintain Common Operational Picture (COP) of all TRADOC ECP Classrooms.


    Perform “one time per month”: preventive maintenance of each installed TRADOC ECP classroom audiovisual equipment.  


    Perform “one time per month”: preventive maintenance of each installed TRADOC ECP classroom audiovisual equipment.  

     

    Perform “one time per month”: preventive maintenance of each installed TRADOC ECP classroom audiovisual equipment.

     

    Clean/dust projector and audiovisual equipment cabinets as needed but a minimum of once per year per classroom.

     

    Perform regular/preventive maintenance of installed TRADOC ECP classroom equipment.

     

    Change projector filters and projector lamps, as needed

     

    Ensure all specified TRADOC ECP classrooms are maintained in a fully functional state and operating as designed to perform Government training.

     

    Enter sustainment tickets into TRADOC ECP online classroom sustainment ticketing system and monitor tickets until successful completion and close out of ticket.

     

    Repair CAT6 cabling and Coordinate as required with TRADOC ECP technical support POCs to resolve troubleshooting issues.

     

    Provide orientation/operational training to on-site personnel for classroom audiovisual equipment (Military/Government/Contractor).

     

    Serve as a Classroom Support representative of the TRADOC ECP and maintain routine communications with the TRADOC ECP PM Office at Fort Eustis, VA.

     

    Maintain daily log of performed tasks in the TRADOC ECP repository to include, customer requests, known issues and report out to on-site Government personnel and TRADOC ECP.

     

    Serve as a subject matter expert in the development of training programs that assist instructors on the use of TRADOC ECP installed technology.

     

    Coordinate and obtain approval of the TRADOC ECP sustainment and repository sections to track shipping, replacement or retirement of local TRADOC ECP supported inventory.

     

    Sustainment reporting requirements will be captured via the on-line TRADOC ECP Repository daily and weekly. At a minimum, the input shall include site visited, building name/number and room number, open/closed tickets, routine maintenance performed such as replacing projector lamps or filters, site point of contact and any new issue discovered.

     

    Identify, troubleshoot and resolve equipment performance issues and part replacement, as required.
     

    Assist on-site Government and other personnel with daily operation of audiovisual equipment, as required.
     

    Provide on-site audiovisual expertise, as required.
     

    Interpret audiovisual signal flow wiring diagrams and schematics.
     

    Respond within 30 minutes of issue identification and begin resolution.
     

    Perform operational test of the equipment before closing ticket.
     

    Provide assistance to on-site Government personnel upon request with the daily operation of audiovisual equipment.
     

    Monitor and track assigned repair tickets until tickets are closed.
     

    Support shipping and receiving of equipment repair/replacement parts to include documentation of incoming and outgoing materials, labeling, packaging and shipment of materials, as required.
     

    Coordinate with Property Book Officer or designated personnel to track inventory processed for replacement, repair or turn in.
     

    Perform on-site user level maintenance/part replacement of Government provided audiovisual equipment within 2 business days.


     

     

    Qualifications

    Must be able to lift and carry 50 pounds short distances.


    Must possess a Secret level Security Clearance.


    Must meet the requirements outlined in the Department of Defense Directive 8140.01, Cyberspace Workforce Management, August 11, 2015, and DoD Publication 8570.01-M, Information Assurance Workforce Improvement Program. Work is primarily conducted at the IAT-II with some IAM-1 functions. Certification(s) remain current throughout the contract period of the performance with no lapse in recertification.


    InfoComm International Certified Audiovisual Technology Specialist (CTS)- (minimum certification level accepted). However, InfoComm International Certified Audiovisual Technology Specialist Installation (CTS-I) is preferred.

     

     

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